At Comfy Sleeps Home, we take pride in providing high-quality bespoke luxury TV beds designed to elevate your comfort and style. To ensure our customers feel confident in their purchase, we offer a comprehensive guarantee policy that reflects our commitment to quality craftsmanship and exceptional customer service.
Our Guarantee to You
- Craftsmanship Guarantee: We guarantee that all our bespoke beds are crafted to the highest standards, using premium materials and expert workmanship. If you discover any defects in materials or manufacturing, we will repair or replace the affected parts at no cost to you, subject to the terms outlined below.
- Warranty Period
- Frame and Structure: 3 years of coverage for defects in the bed frame or structural components.
- TV Mechanisms: 3 years of coverage for the motorized TV lift mechanism.
- Upholstery: 1 year of coverage for fabric or leather upholstery against manufacturing defects.
- Custom Satisfaction Guarantee: As each bed is custom-designed to your specifications, we ensure that your bed matches the agreed-upon design, size, and color before delivery. If any discrepancies arise, we will resolve the issue promptly to meet your expectations.
What Our Guarantee Covers
- Manufacturing defects in materials or workmanship.
- Faulty TV lift mechanisms, such as motors or controllers.
- Frame integrity, including broken or warped structures under normal use.
What Our Guarantee Does Not Cover
- General wear and tear, including scuffs, scratches, or fading due to prolonged use.
- Damage caused by misuse, abuse, or improper assembly or installation not carried out by Comfy Sleeps Home professionals.
- Changes in fabric or leather color due to exposure to sunlight or chemicals.
- Any modifications or repairs not authorized by Comfy Sleeps Home.
How to Make a Claim
If you encounter an issue covered under our guarantee, please follow these steps:
- Contact us via email at Info@comfysleepshome.co.uk or call 01924 763924 with details of the issue.
- Provide proof of purchase, along with photos or videos highlighting the problem.
- Our team will assess the issue and guide you through the next steps, including repairs or replacements.
Additional Terms
- The guarantee is valid only for the original purchaser and cannot be transferred.
- Proof of purchase must be provided for all claims.
- Repairs or replacements under the guarantee will not extend the original warranty period.
At Comfy Sleeps Home, customer satisfaction is our top priority. Rest assured, when you invest in one of our bespoke luxury beds, you’re backed by a promise of quality and excellence.
If you have any questions or need assistance, please don’t hesitate to reach out to us.
Your comfort is our commitment.
